The most frequent
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How and when to contact us
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What is pre-checkin and what is it used for?
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Is payment on the website secure?
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Where can I consult customer reviews?
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I can no longer access my customer account. What should I do?
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What is the best price guaranteed?
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How do I cancel or change my reservation?
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Are there any charges if I cancel my booking?
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I can't find my reservation in my customer account. What should I do?
Payment
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What payment methods do you accept?
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Is payment on the website secure?
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What is the best price guaranteed?
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When can I pay for my stay?
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I have a credit note. How can I use it?
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How do I use my Vacances Bleues gift voucher?
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I would like to offer a Vacances Bleues gift voucher to a loved one. How can I do this?
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How do I get an invoice?
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Is it possible to reclaim VAT?
Reservation
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How can I make a reservation?
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How do I know if my reservation has been confirmed?
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What promotion(s) can I take advantage of?
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Who can make a reservation?
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How and when can I contact you?
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What documents do I need to present when I arrive at my accommodation?
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What is pre-checkin and what is it used for?
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I can't find my reservation in my customer account. What should I do?
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I'm having trouble booking online. Who can help me?
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Can the price of my stay be changed?
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I can no longer access my customer account. What should I do?
Cancellation & refund
Stay
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I have a food allergy or special diet. Do you offer this type of service?
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Is it possible to bring my pet with me?
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I travel by train or plane. How do I get to your facility?
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Is it possible to recharge my electric vehicle on your premises?
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What are the check-in and check-out times?
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Are children welcome at the spa?
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Are cots and highchairs available on site?
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Do your facilities have PRM access and rooms?
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What should I do if I lose or find something during my stay?
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I have a problem on site
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How do I contact the hotel in the event of a problem?
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Does the hotel offer a catering service?
Opinions
Personal data
Loyalty program
Work Councils & Partners
CSR
Groups
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What is the minimum number of people required for a group trip?
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Is it possible to organize my event (wedding, christening, seminar...)?
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Can I bring my own caterer for my group trip or event?
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What are the advantages of a group holiday?
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Who do I contact for a group holiday in my region?
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Do you offer group insurance?
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Can you organize a customized group trip?